Cancel appointments

Cancel an appointment

1. Open the appointment you want to cancel from your Calendar.
2. Click on Actions (three dots) at the bottom of the appointment view.
3. Select Cancel from the menu.
4. Select a cancellation reason from the list.
5. Choose who is cancelling — you can select Cancelled by business or Cancelled by client.
6. Click Confirm to cancel the appointment.

The client will receive a cancellation notification based on your notification settings. Cancelled appointments are kept in your records for reporting purposes.