Set up appointment email notifications
Configure automated email notifications for appointment confirmations, reminders, and follow-ups to keep clients informed.
How email notifications work
- Email notifications are automated messages sent to clients and staff at key moments in the appointment lifecycle, such as when an appointment is booked, confirmed, or coming up. You can control which notifications are active and when they are sent.
Enable email notifications
- From the main menu, go to Settings.
- Select Notifications, then click Email notifications.
- Toggle on the notification types you want to send: Booking confirmation, Appointment reminder, Cancellation, or Follow-up.
- Click Save to apply your settings.
Configure notification triggers
- For reminder notifications, set how far in advance to send the email (e.g. 24 hours or 1 hour before the appointment).
- For follow-up emails, set how long after the appointment to send (e.g. 24 hours after).
- You can use the default templates or customize them to match your brand voice.
- Click Save after making any changes.
Clients will only receive email notifications if their profile includes a valid email address.