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Customize notification templates

Personalize your email and SMS notification messages with your brand voice, custom text, and dynamic appointment details.

✎Hi {client_name}, your appointmenton {date} at {time} is confirmed!Save templateCustom Notifications

How notification templates work

  1. Notification templates are the pre-built message formats sent to clients for confirmations, reminders, cancellations, and follow-ups. You can customize these to match your brand tone and include relevant appointment details using dynamic variables.

Edit an email template

  1. From Settings > Notifications, select the notification type you want to customize.
  2. Click Edit template next to the email notification.
  3. Update the Subject line and Message body using the editor.
  4. Use dynamic variables (e.g. {client_name}, {date}, {time}) to personalize each message.
  5. Preview the message to check how it will appear to clients.
  6. Click Save to apply your changes.

Edit an SMS template

  1. From Settings > Notifications, select the SMS notification type.
  2. Click Edit template next to the SMS notification.
  3. Keep the message concise — SMS messages have a character limit.
  4. Use dynamic variables to include appointment-specific details.
  5. Click Save.
Longer SMS messages may be split into multiple texts, which uses more credits.

Use dynamic variables

  1. Dynamic variables are placeholders that are automatically replaced with real data when the notification is sent.
  2. Common variables include: {client_name}, {business_name}, {service_name}, {staff_name}, {date}, {time}, {location}.
  3. Insert variables directly into the template editor by typing them or clicking the variable picker in the toolbar.

FAQs

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