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Void a sale

Learn when to void a sale instead of refunding it, to remove it from your reporting totals while keeping a record in your sales history.

Void sale?This removes the sale from reporting totals.A record will be kept in your sales history.CancelVoid

How voiding a sale works

  1. Voiding removes a sale from your reporting totals but keeps a record in your sales history.
  2. Use void for incorrectly processed sales rather than issuing a refund.
  3. Voided sales return any products back into inventory.

Void a sale

  1. From the main menu on the left of your screen, go to Sales, then select Sales from the left menu panel.
  2. Above the Sales list, use the search bar and filters to find the sale.
  3. Click on the Sale reference number to view its details.
  4. In the right panel, click on Quick actions (three dots), then select Void sale.
  5. In the pop-up, click on the Void button to confirm.
  6. Once voided, the sale's status is updated and a new entry appears in your sales list.

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