Automated client reminders
Set up automatic reminders to reduce no-shows and keep clients engaged. Reminders are sent on a schedule you choose, with no manual effort needed.
Enable automated reminders
- Go to Marketing → Automation.
- Select Appointment reminders.
- Toggle Send automatic reminders on.
Configure timing and channels
- Choose when reminders are sent — typically 24 hours before, with a second reminder 2 hours before.
- Select the channel — email, SMS, or both.
- Customize the message template to match your brand voice.
- Click Save.
A 24-hour reminder reduces no-shows by ~30%. Adding a 2-hour SMS reminder typically reduces them by another 10%.
Types of automated reminders
- Booking confirmations: sent right after booking.
- Appointment reminders: sent before the appointment.
- Win-back messages: sent if a client hasn't booked in 60+ days.
- Birthday messages: sent on a client's birthday with a special offer.
- Review requests: sent after the appointment.